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Specialized Support

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Specialized support called “COMPLIANCE OPERATOR”, in the modalities AMS, Outsourcing, Baseline, Contract “Umbrella” etc. We guarantee all SLAs established for support services and for the defined Compliance, enabling the Return on Investment (ROI).

General Description

TrustSis has a methodology for sustaining, maintaining and managing processes and corporate GRC platforms. The support offered in the “COMPLIANCE OPERATOR” modality by TrustSis also covers the customization of services and methodologies that seek customer satisfaction, offering high service availability. We have a multidisciplinary team capable of supporting the SAP and non-SAP application and processes of GRC, IdM, Security etc.

Our Application Management Services (AMS) solutions – COMPLIANCE OPERATOR – involve methodologies of excellence in processes for the support, maintenance and management of processes and corporate platforms of GRC. Service and help desk procedures allow for simultaneous and quick interaction with customers, always within the established SLAs. This takes place through its own methodologies, which seek, in the first place, complete customer satisfaction, guaranteeing agile responses and always imposing the highest level of quality, efficiency and effectiveness.

We leverage the Return on Investment (ROI) and seek to reduce the TCO (Total Cost of Ownership). We do this while ensuring the organization’s established compliance practices.

LOOKING FOR AMS SUPPORT SPECIALIZED IN SAP SECURITY, GRC AND IDM THAT ACT PREVENTATIVELY?

In line with the internal requirements of security, auditing and continuous compliance in the processes of managing access (profiles), identity and customer security, TrustSis has developed its own differentiated method of Services and provision of support AMS (Application Management Services – OPERATOR OF COMPLIANCE) to support, support and maintain the Customer’s processes and systems, seeking to meet all the needs and evolution of the existing scenario.

MAINTENANCE / SUPPORT

We answer calls from end users or technical teams, correcting reported problems and ensuring that all adjustments and maintenance (applications and profiles) are validated and documented before being applied in production environments.

PLANNED IMPROVEMENT

Through our technical team, we seek to propose constant improvements in the GRC/IdM/Profiles and safety applications and processes under our care, always seeking to increase operational efficiency and reduce costs.

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PREVENTIVE OPERATION

We act preventively to ensure that all GRC/IdM/Profiles and Security applications and processes of the company are aligned with its “Business” objectives and meeting the legal requirements of each segment in which it operates.

Our Approach

Team and Specialization

OUR METHODOLOGY FOR SUPPORT AMS GUARANTEES CONTINUOUS COMPLIANCE

Support Services

Compliance Operator – Methodology

How we help our customers

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Process and platform domain

Faced with constant innovations in practices and systemic solutions, you don’t have to worry. We are specialized and prepared to recommend the best processes and platform to address your requirements and challenges.

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Implementation of the right measure

All processes are modeled observing GRC requirements and safety practices, internal policies, regulations, etc. We carry out the configurations of the adopted solution seeking to improve the user experience and reduce the operational cost of the process.

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Support and Support

We offer specialized AMS support services for operating and sustaining the established process. We have a team trained in the process and solution, and differentiated methods and practices for service and continuous compliance assurance. COMPLIANCE OPERATOR support. A TrustSis exclusive!

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